I don’t mean to belittle the sacrifice of those who have experienced real combat, but I do recall feeling like cannon fodder when I started out in public relations 25 years ago.
An educator colleague used to describe the work as ‘media hustling’ – and I was as bad at it as everyone else.
I still shudder to remember some of my failed pitches. Like the time I phoned a senior technology journalist in an attempt to engineer a meeting at a trade show.
Me: Are you hoping to attend Client-Server World next week?
Him: [Long pause.] Have you any idea how that sounds?
More useful was the rebuff from a national newspaper correspondent in response to my lame attempt to offer him an environmental story.
Is it new or is it surprising?
This at least became a memorable test to apply before picking up the phone in future.
This talk of phone calls and conversations places me in the analogue world of public relations and I suspect we’re past the tipping point now.
About five years ago I noticed that more PR graduates were being offered work in digital agencies than as ‘media hustlers’ in ‘traditional’ PR roles.
Where we chased ‘coverage’, the mantra now is ‘content.’ Where I prized my clients’ appearances in the Financial Times or on the BBC, it seems that all that matters is feeding the Google machine.
Graduates have no problem making this transition as they never knew the old world, but it’s a challenge for many experienced practitioners.
The principles of public relations remain the same: reputations are hard-won and easily lost; relationships matter. But the practice needs to adapt.
Take the tried and tested news release. It’s still not died and still has a place, but you need to be careful how you distribute it since Google assumes that duplicate content must be spam.
So where we were once delighted to have our ‘news’ picked up word for word in multiple publications, it could now damage our Google search results.
It sounds like it’s time to relearn about customisation. It’s time to pick up the phone and develop some meaningful relationships.
For those who’ve blinked and missed the shift from media distribution to customised content sharing, I recommend Spin Sucks, a practical guide to the new world of Paid-Earned-Owned and -Shared media by US consultant Gini Dietrich.
It’s never too late to learn and it feels good to confess to the sin of spinning.