Up to aged sixteen, our relationship with education is defined by compulsion. Up to eighteen by coercion since there’s pressure to stay on at school until 18 and young people are still strongly influenced by parents and teachers.
When students then go on to higher education, many assume their relationship with their university changes to that of a consumer (since they’re paying for a service).
In reality, it’s something else. A consumer is entitled to the product or service they have paid for, but a student is not entitled to a (good) degree just by paying. They have to earn it by demonstrating attainment over a succession of increasingly challenging assignments.
So educators view students as collaborators in learning. Without the levers of compulsion or coercion, we rely on encouraging a culture of collaboration. Among postgraduates and professionals, it’s even possible to achieve a community of learners who can gain as much support and motivation from their classmates as from their lecturers.
Compared to the simple transaction of a consumer paying for a product or service, this may sound nebulous. Some good graduates do not even recognise the role of their lecturers and tutors in collaborating in their progress. But greater autonomy is the outcome of this collaborative process and educators do not necessarily seek recognition. They are, like public relations, an unseen power.